Privacy Policy

Our Commitment to Your Privacy

Ti'Malex Healthcare Consultants respects your privacy and is committed to protecting your personal and clinical information. This Privacy Policy explains how we collect, use, protect, and handle your information.

Information We Collect

We may collect the following information:

• Contact information (name, phone number, email, address)
• Insurance information (if applicable)
• Appointment and scheduling information
• Clinical information shared during therapy sessions
• Medical and mental health history

How We Use Your Information

We use your information solely for:

• Providing counseling and mental health services
• Scheduling and appointment management
• Treatment planning and clinical notes
• Insurance billing (if applicable)
• Communicating with you about your care
• Complying with legal and ethical requirements

Confidentiality & HIPAA Compliance

All client information is protected under HIPAA (Health Insurance Portability and Accountability Act) regulations. Your clinical information is kept confidential and secure. We do not disclose your personal or clinical information without your written consent, except as required by law.

Limitations to Confidentiality

While we maintain strict confidentiality, there are limited legal exceptions where we must disclose information:

• Imminent danger to yourself or others
• Abuse or neglect of children or vulnerable adults
• Court orders or subpoenas
• Certain communicable disease reporting requirements
• As permitted by law for treatment, payment, or health care operations

Security of Your Information

We use secure, HIPAA-compliant platforms and practices to protect your information. All clinical records are stored securely with limited access. We use encryption for electronic communications and secure video conferencing for virtual sessions.

Your Rights

You have the right to:

• Access your clinical records
• Request corrections to your records
• Request a copy of your records
• Know how your information is used and shared
• File a complaint if you believe your privacy has been violated

Website Privacy

This website does not collect sensitive personal information automatically. Any information you provide through contact forms or consultations is handled with the same confidentiality standards as clinical information.

Questions or Concerns?

If you have questions about this Privacy Policy or how we handle your information, please contact us directly. We're committed to addressing your privacy concerns.