Frequently Asked Questions

The free 15-minute consultation is an initial phone or in-person meeting where we can get to know you, discuss your needs and concerns, answer any questions you have about our services, and determine if we're a good fit to work together. There's no obligation—it's simply an opportunity to connect and explore whether counseling with Ti'Malex Healthcare is right for you.

You can request a free consultation through our website or by contacting us directly. We'll work with you to find a time that fits your schedule. We offer flexible hours, including evening and weekend availability.

Yes! We understand that schedules vary. We offer flexible appointment times, including evening and weekend availability. Virtual sessions are also available for additional convenience.

Yes. Secure virtual appointments are available for clients who prefer online sessions. You can learn more about virtual counseling on our Virtual Counseling page.

Your first session focuses on understanding your concerns, discussing your goals, and developing a personalized counseling plan. We'll spend time getting to know you, learning about your background and what brought you to counseling. You'll have the opportunity to ask questions, and we'll discuss how to work together. This session helps us establish trust and ensure we're aligned on what you're hoping to achieve.

You don't need to have everything figured out before coming—just be ready to talk openly about what's on your mind.

Please bring a form of identification and your insurance card (if applicable). It's helpful to have any relevant medical or mental health history available, but this can also be discussed during your appointment. Most importantly, bring an open mind and a willingness to engage in the process.

Absolutely. Your privacy is protected, and all sessions are conducted in accordance with HIPAA confidentiality standards. What you share in counseling is private and protected. There are limited legal exceptions (such as imminent danger to yourself or others, abuse of children or vulnerable adults), which we'll discuss at the beginning of our work together.

We use a secure, HIPAA-compliant platform for all virtual sessions and record-keeping. Your information is stored securely and is never shared without your written consent, except in limited legal circumstances. We take your privacy seriously and follow all applicable regulations to protect your information.

We serve adults seeking counseling for individual, couples, family, faith-based, and life coaching services. Counseling can help navigate many challenges—anxiety, depression, grief, stress, relationship issues, life transitions, and more. Whether you're in crisis or simply want to grow and understand yourself better, counseling can be valuable.

The length of counseling varies depending on your needs and goals. Some people work with us for a few weeks to address a specific issue, while others engage in longer-term work. We'll discuss this together and adjust the frequency and duration as needed.

The relationship between counselor and client is important. If you feel we're not a good match, please let us know. We can discuss this openly, and if needed, we can help you find a provider who might be a better fit. Your comfort and care are the priority.

Most sessions are approximately 50–60 minutes. The exact length depends on the type of counseling you're receiving and your specific needs.

We provide counseling services for individuals, couples, and families. Each person deserves compassionate, professional support, whether you're navigating challenges alone or working together with loved ones.

Sessions are $120 for a standard 50-minute session. Payment is due at the time of service unless otherwise agreed in writing. Superbills are available for insurance reimbursement purposes. Your first 15-minute consultation is always free.

We are a private-pay practice. Payment is due at the time of service. Superbills are available upon request within 30 days of the session, which you can submit to your insurance for potential reimbursement. Please contact us for more details about billing and payment options.

You can request an appointment or free consultation through our contact form, by calling us, or by using our online scheduling system. We offer flexible hours, including evening and weekend availability, and virtual appointments for your convenience.